Meet the Greater Portland, Maine, Client Service Team.
When you make an appointment with Falmouth Veterinary Hospital, you'll discover that our highly experienced team has a special knack for providing compassionate, quality medicine and complete explanations... so you know what your pet needs, why, and how we'll deliver it. But don't just take our word for it! See what Southern Maine pet owners have to say about us.
Call Falmouth Veterinary Hospital to schedule an appointment (207-781-4028), or click this link.
Laura RustCCSM - Client Service ManagerRead More
Laura joined the FVH team in 2014 with 10 years of customer service experience from a variety of settings. At Falmouth, her position has evolved from CSR to now, the Client Service Manager. She is an active member of the VHMA and finished her Customer Service Manager Designation course in 2018. Laura is truly passionate about our customers, their pets and the exceptional staff she has the pleasure of working with.
SarahClient Service RepresentativeRead More
After studying animal science at the University of Rhode Island, Sarah worked in various customer service roles. Since 2009, she has worked as a CSR at different veterinary hospitals in Massachusetts until relocating to Portland in December. Sarah joined the FVH team soon after, in January of 2017. She thrives on witnessing the wonderful bond between clients and their pets in her daily work. Outside of work you’ll find her spending time with family and her Black Lab mix named Gus. She also thoroughly enjoys cooking and reading.
KimClient Service RepresentativeRead More
Kim began working at FVH in 1985 during her summer break from teaching – and she’s been a friendly face at our front desk on and off ever since! She joined us full-time in 2007 and has made it her passionate mission to get to know all our clients and their pets, helping them any way she can.
TiaClient Service Representative + Veterinary AssistantRead More
After 8 years in the animal hospitality industry, Tia joined the FVH team in December '17 with the hope of growing her knowledge and passion for animal care. After becoming Reiki certified in 2012, she has applied that energy healing to her work with animals as a hobby. This lead Tia here to further understand the scientific approach to wellness.
HannahClient Service RepresentativeRead More
Hannah recently returned to Maine after living in Rhode Island for a brief time. In September of 2018, she joined the FVH team. She has a background in customer service and massage therapy but her love of the bond between pets and their people brought her to explore a new path here at Falmouth Veterinary Hospital.
PeterClient Service Representative + Hospital AssistantRead More
Peter was born and raised in New York, moving away after getting a Bachelor's in English with Environmental Studies and Political Science minors. A Mainer since 2014, he lives in Portland with his arctic fox/rehabilitated foster dog Moxie.
KalaClient Service RepresentativeRead More
Kala joined the FVH team in spring of 2019 with 10 years of customer service experience including co-managing a doggie daycare. With her, Kalabrings solid customer service skills, a passion for animals and a special interest in working with anxious animals.