Our Client Service Team


Meet the Greater Portland, Maine, Client Service Team.

When you make an appointment with Falmouth Veterinary Hospital, you'll discover that our highly experienced team has a special knack for providing compassionate, quality medicine and complete explanations... so you know what your pet needs, why, and how we'll deliver it. But don't just take our word for it! See what Southern Maine pet owners have to say about us.

Call Falmouth Veterinary Hospital to schedule an appointment (207-781-4028), or click this link.

  • Laura Rust
    CCSM - Client Service Manager

    Laura joined the FVH team in 2014 with 10 years of customer service experience from a variety of settings. At Falmouth, her position has evolved from CSR to now, the Client Service Manager. She is an active member of the VHMA and finished her Customer Service Manager Designation course in 2018. Laura is truly passionate about our customers, their pets and the exceptional staff she has the pleasure of working with.

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  • Sarah
    Client Service Representative

    After studying animal science at the University of Rhode Island, Sarah worked in various customer service roles. Since 2009, she has worked as a CSR at different veterinary hospitals in Massachusetts until relocating to Portland in December. Sarah joined the FVH team soon after, in January of 2017. She thrives on witnessing the wonderful bond between clients and their pets in her daily work. Outside of work you’ll find her spending time with family and her Black Lab mix named Gus. She also thoroughly enjoys cooking and reading.

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  • Kim
    Client Service Representative

    Kim began working at FVH in 1985 during her summer break from teaching – and she’s been a friendly face at our front desk on and off ever since! She joined us full-time in 2007 and has made it her passionate mission to get to know all our clients and their pets, helping them any way she can.

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  • Tia
    Client Service Representative + Veterinary Assistant

    After 8 years in the animal hospitality industry, Tia joined the FVH team in December '17 with the hope of growing her knowledge and passion for animal care. After becoming Reiki certified in 2012, she has applied that energy healing to her work with animals as a hobby. This lead Tia here to further understand the scientific approach to wellness.

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  • Hannah
    Client Service Representative

    Hannah recently returned to Maine after living in Rhode Island for a brief time. In September of 2018, she joined the FVH team. She has a background in customer service and massage therapy but her love of the bond between pets and their people brought her to explore a new path here at Falmouth Veterinary Hospital.

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  • Peter
    Client Service Representative + Hospital Assistant

    Peter was born and raised in New York, moving away after getting a Bachelor's in English with Environmental Studies and Political Science minors. A Mainer since 2014, he lives in Portland with his arctic fox/rehabilitated foster dog Moxie.

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  • Kala
    Client Service Representative

    Kala joined the FVH team in spring of 2019 with 10 years of customer service experience including co-managing a doggie daycare. With her, Kalabrings solid customer service skills, a passion for animals and a special interest in working with anxious animals.

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Location

Find us on the map

Office Hours

Our Regular Schedule

Monday:

7:30 am-6:00 pm

Tuesday:

7:30 am-6:00 pm

Wednesday:

7:30 am-6:00 pm

Thursday:

7:30 am-6:00 pm

Friday:

7:30 am-6:00 pm

Saturday:

9:00 am-5:00 pm

Sunday:

Closed

Testimonials

Read What Our Clients Say

  • "My two cats consistently get the BEST care from the vets at Falmouth Veterinary Hospital, starting with the lovely people at check-in to the kind and caring folks upon leaving. The vets and assistants genuinely care about the health and well-being of our two kitties, and as a pet mom, I always feel reassured and happy with their care."
    Kristen B.
  • "I have been a client there for over 30 years. Care is always excellent. Would not want to ever have to go elsewhere. They are great and so loving when treating my dogs."
    Marcia M.
  • "Dr Graves goes above and beyond with our senior dog. He is caring and thoughtful and respectful. He understands that our dog is a part of our family and treats him as such. The other vets we have met have been just as great and all of the staff are friendly and helpful. We could go to closer practices, but we won’t because this crew is worth the drive."
    Emily G.